At PixelBOX, we aim to provide clear and fair terms for all purchases.
Please review the following carefully before making a purchase.
Digital Products (Downloads)
- All digital products are non-refundable once the download link has been accessed.
- Download activity is recorded by WooCommerce to confirm delivery.
- If you encounter a technical issue (such as a corrupted file, broken link, or non-delivery), please contact us through the contact form and we will ensure the product is delivered as intended.
Services
- Services are fully refundable up until the agreed start date of the work.
- The start date will be communicated and confirmed with you in advance.
- Once the work has begun, refunds are no longer available.
How to Request a Refund or Get Support
- To request a refund (where applicable) or to report an issue, please use the contact form.
- Refunds will be processed within 5–7 business days of approval.
Disputes and Chargebacks
- Please note that initiating a payment dispute or chargeback with your bank or payment provider does not override this Refund Policy.
- We encourage all customers to reach out directly through the contact form so we can resolve any issue quickly and fairly.
Summary
- Digital Products: Non-refundable after download.
- Services: Refundable until the agreed start date; non-refundable once work begins.
- Issues: Technical problems with downloads will be resolved promptly.
- Disputes: Payment disputes do not bypass these terms.
Contact Us
If you have any questions or concerns about this policy, please contact us at:
FlyBird’s PxelBOX
Email: https://mailbox.flybirdsbox.com
Website: https://pixelbox.website